Privacy Policy

Last updated: November 18, 2025

AKORA manages this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). AKORA is powered by Shopify to deliver the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction, or otherwise interact with the Services. If there is a conflict between our Terms of Service and this privacy policy, this privacy policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you acknowledge that you have read this privacy policy and understand how your data is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another person or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified so that you cannot be identified or reasonably linked to it. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

• Contact Information: name, address, billing address, shipping address, phone number, and email address.

• Financial Information: credit/debit card numbers, banking account information, payment card information, transaction data, payment method, payment confirmation, and other payment information.

• Account Information: username, password, security questions, preferences, and settings.

• Transaction Information: items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, and your previous transactions.

• Communications with Us: information included in your communications with us, e.g., customer support inquiries.

• Device Information: information about your device, browser, or network connection, IP address, and other unique identifiers.

• Usage Information: information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you: when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.

• Automatically through the Services: from your device when using our products or Services, visiting our websites, and via cookies or similar technologies.

• From our service providers: when we engage them to enable certain technologies or when they collect or process personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on your interactions with us or which Services you use, we may use personal information for the following purposes:

• To deliver, customize, and improve the Services: to perform our agreement with you, process payments, fulfill orders, remember preferences and items of interest, send account-related notifications, manage purchases, returns, exchanges, or other transactions, maintain your account, facilitate shipping and returns, enable product reviews, and create a personalized shopping experience.

• Marketing and advertising: to send marketing, promotional, and advertising messages via email, SMS, or mail, and to display online ads for products or Services on the Services or other websites, including based on items you purchased or added to your cart.

• Security and fraud prevention: to verify accounts, provide a safe payment and shopping experience, detect, investigate, or act on potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

• Communication: to provide customer support, respond to inquiries, deliver effective Services, and maintain our business relationship.

• Legal purposes: to comply with applicable laws or respond to valid legal processes, including law enforcement or government requests, civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Share Personal Information

We may share your personal information with third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

• With Shopify, vendors, and other third parties performing Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

• With business and marketing partners to deliver marketing Services and personalized advertising. Shopify, for example, may be used to support personalized advertising across multiple merchants and websites. Our partners will use your information according to their own privacy policies. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising.

• When you request or authorize us to share information, e.g., for shipping products or using social media widgets or login integrations.

• With affiliates or within our corporate group.

• In connection with a business transaction, such as a merger or bankruptcy, or to comply with legal obligations or protect our rights and the rights of users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted to the Services will be shared with Shopify and third parties in other countries to provide and improve Services. Shopify may also use enhanced features that aggregate data from interactions with our store and other merchants. Shopify is responsible for processing personal information in these circumstances. For more information, visit the Shopify Privacy Policy.

External Websites and Links

The Services may contain links to websites or online platforms managed by third parties. We are not responsible for the privacy or security of such sites. Information you provide on public or semi-public platforms may be accessed by others without limitation.

Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. Parents or guardians may contact us to request deletion of a child’s data.

Security and Data Retention

No security measure is perfect. Information may not be secure during transmission. We recommend avoiding unsecure channels for sensitive data. Retention depends on factors such as account maintenance, Service delivery, legal obligations, dispute resolution, or enforcement of contracts and policies.

Your Rights and Choices

Depending on your location, you may have rights including:

• Accessing personal information we hold.

• Requesting deletion or correction.

• Data portability.

• Opting out of sale or targeted advertising.

• Managing communication preferences.

In the UK or EEA, additional rights may include:

• Objection to or restriction of processing.

• Withdrawing consent (without affecting prior lawful processing).

You may exercise rights via the Services or by contacting us. Shopify-related rights can be viewed here.